Parent Service Agreement

This agreement is between Moore Prep LLC (“Moore Prep,” “we,” “us”), operating at Hatch Coworking, 112 E Roosevelt Ave, Wake Forest, NC 27587, and the parent or legal guardian (“you”) who books sessions for a child (“your child”). By requesting a session, you confirm you are the parent or legal guardian of that child and are authorized to enter into this agreement on their behalf.

Moore Prep provides academic tutoring, homework assistance (including Homework Club, a small-group session), and Pre-K readiness instruction, led by Lana Millard. Some sessions are one student and a tutor; others include more than one student. Sessions take place at Hatch Coworking in downtown Wake Forest unless we agree otherwise in writing.

Moore Prep is not a school, a licensed childcare or daycare facility, a special education provider, or a licensed therapy practice. We do not diagnose learning disabilities or conditions of any kind, we do not provide speech, occupational, behavioral, or psychological therapy, and our work does not replace any services your child receives through their school or a licensed professional. We are happy to work alongside those services when you ask us to.

You request a session by choosing one of the open times shown in your account. A request is not a booking: the time is held for you while Lana Millard reviews it, and approves it or declines it if it no longer fits. A session is only booked once you receive a written confirmation from us.

Requests need at least 24 hours' notice. If a confirmed session requires payment, the reserved time is held for 24 hours; if payment is not completed within that window, the time is released to other families.

• 45 minutes: $45 per session
• Prepaid bundles are available at a reduced per-session rate. Current pricing is always shown on our pricing page.

Prepaid sessions are credited to your account and may be booked for any of your children. They do not expire, are not transferable to another family, and have no cash value except as described in our cancellation and refund policy.

Payments are processed by Stripe. We never see or store your full card number.

• Cancel or reschedule at least 24 hours before a session and it returns to your balance automatically.
• Inside 24 hours, the session is normally forfeited. Contact us anyway — illness and emergencies happen, and Lana Millard may return the session at their own discretion.
• If your child does not arrive and we have not heard from you, the session is forfeited after 15 minutes.
• If your child arrives late, the session still ends at its scheduled time so the next family is not delayed.
• If we cancel a session for any reason, the session returns to your balance in full, or is refunded if you prefer.

The full policy, including bundle refunds, is on the cancellation and refund page.

Hatch Coworking is a shared workspace, not a childcare facility. A parent or guardian must remain on site for the duration of every session and be immediately reachable. We cannot supervise your child before or after their session time.

You agree to give us the name and phone number of at least one emergency contact, and to tell us about any allergies, medical conditions, or accommodations that affect your child during a session. We do not administer medication of any kind.

Sessions work best when children feel calm and safe. If a child is repeatedly unable to participate safely, or if their behavior puts themselves, other people, or the space at risk, we may end a session early or decline future bookings. If we end a session early for safety reasons, we will talk with you about the right next step, which may include returning the session to your balance.

As an educator, Lana Millard is required by North Carolina law to report a reasonable suspicion of child abuse, neglect, or dependency to the appropriate county authorities. This obligation exists regardless of anything else in this agreement.

Please keep your child home if they have had a fever, vomiting, or diarrhea in the previous 24 hours, or if they have any contagious condition. Tell us as soon as you can and we will treat it as a late cancellation with the session returned to your balance.

We never photograph or record your child without your written permission. If you give permission, you may withdraw it at any time by emailing hello@mooreprep.org, and we will stop using new material and remove existing material from our website and social media as soon as we reasonably can.

We keep notes about your child's progress so sessions build on one another. We do not sell this information, and we do not share it with anyone outside Moore Prep except when you ask us to (for example, to share progress with a classroom teacher) or when the law requires it. Our full privacy policy explains what we collect and how long we keep it.

Children learn at their own pace, and progress depends on many things outside a tutoring session — sleep, school, home practice, and time. We commit to careful, patient, individualized instruction. We cannot and do not guarantee any particular grade, test score, reading level, or academic outcome.

You acknowledge that ordinary activities during a tutoring session carry ordinary risks. To the fullest extent permitted by North Carolina law, Moore Prep LLC's total liability arising out of or relating to this agreement is limited to the amount you paid us for the sessions giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

Nothing in this section limits liability for gross negligence, willful misconduct, or anything else that cannot be limited under North Carolina law.

Either of us may stop scheduling sessions at any time, for any reason. If you end the arrangement, any unused prepaid sessions are handled under our refund policy. If we end it, we will refund unused prepaid sessions in full.

If we change this agreement, the updated version is posted here with a new “last updated” date, and it applies to sessions booked after that date. Sessions already confirmed keep the terms that were in effect when you booked them.

This agreement is governed by the laws of the State of North Carolina. Any dispute will be brought in the state or federal courts located in Wake County, North Carolina.

Checking the acceptance box when you request a session, or booking a session through your account, means you have read and agree to this agreement. If you would like a countersigned paper copy for your records, email hello@mooreprep.org and we will send one.

Questions about anything here? Email hello@mooreprep.org.