Privacy Policy

From you, when you request or book a session: your name, email address, a phone number for calls, and your billing details.

About your child: their first name, grade or age, what you would like help with, anything you choose to tell us about how they learn, and any allergies, medical needs, or accommodations you share so we can keep them safe.

From sessions: short progress notes about what your child worked on, so each session builds on the one before it.

In your messages: what you and Lana Millard write to each other in your account, and any photos or PDFs either of you sends there. A photo or PDF taken back is erased, not just hidden.

Automatically: basic technical information such as your IP address, browser type, and pages visited, kept in server logs for security and troubleshooting.

In your account: while you're signed in, we note when you were last active, which pages of your account you open, and what you do there — requesting, withdrawing or canceling a session, buying sessions, updating your details. Lana Millard can see this, to know when you're around and help if something goes wrong — and can also open your account as you see it, to help you with it or check something for you. That view can't make payments, send messages or change your sign-in details, and each time it's used is recorded.

We never collect payment card numbers. Card details go directly to Stripe. We only see the last four digits, the card brand, and whether the payment succeeded.

• To schedule, confirm, and deliver tutoring sessions
• To take payment and keep records of what you bought and used
• To email you confirmations, reminders, receipts, and progress notes
• To keep your child safe during sessions
• To keep the tax and business records the law requires

We do not use your information for advertising, and we do not build profiles of children.

This website is written for parents and guardians. Children do not have accounts and we do not knowingly collect information directly from children. Everything we know about your child comes from you.

You can ask to see, correct, or delete what we hold about your child at any time by emailing hello@mooreprep.org. We will do it, other than records we are legally required to keep.

We share the minimum necessary with a small number of service providers who help us operate:

• Stripe — payment processing. Stripe receives your name, email, and card details directly.
• Our email and hosting infrastructure — operated for us by Forzur, which runs the mail server and the server this site sits on.

We also share information when you ask us to (for example, sending progress notes to your child's classroom teacher), or when the law requires it — including North Carolina's mandatory reporting obligations for suspected child abuse or neglect, described in the parent agreement.

We do not sell, rent, or trade your information or your child's information.

We use a small number of strictly necessary cookies to keep you signed in and to keep the booking form secure. We do not use advertising cookies or third-party tracking pixels.

If you arrive through another family's share link, a cookie keeps their link code for 30 days so we know whom to thank if you book. It holds nothing about you.

Your browser also remembers a few things on your own device — a message you haven't sent yet, a notice you've closed — which never leave it.

• Session and progress notes: for as long as your child is a student with us, and up to three years afterward in case you come back.
• Payment and invoice records: seven years, as tax rules require.
• Server logs: about 90 days.
• Account activity (pages opened and actions taken): 90 days.

Ask us to delete your family's records sooner and we will, apart from the financial records we have to keep.

The site is served over encrypted connections, passwords are stored hashed rather than in plain text, and access to family records is limited to Lana Millard and the technical staff who maintain the system. No system is perfect, but we take this seriously — these are children's records.

• Ask for a copy of what we hold about your family
• Correct anything that is wrong
• Ask us to delete your records, subject to the retention rules above
• Withdraw permission for photos or video of your child at any time
• Unsubscribe from anything that is not a booking, payment, or safety message

If this policy changes, the updated version appears here with a new date at the top. If a change materially affects how we handle your family's information, we will email you about it.

Moore Prep LLC
Hatch Coworking, 112 E Roosevelt Ave, Wake Forest, NC 27587
hello@mooreprep.org